Call Center Representative

Are you money motivated and have an outgoing, positive personality?

Join Statewide Windows & Doors for a rewarding career! We offer a positive work environment that values creativity, efficiency, and continuous improvement. Our commitment to excellence and customer satisfaction creates a workplace where your contributions matter. Experience a culture that fosters growth and innovation. Be part of a dynamic team dedicated to delivering exceptional window and door solutions. Statewide is currently hiring for the role of Appointment Setter/Call Center Representative – join us for a fulfilling journey!

About Us:

Statewide Windows & Doors has been a trusted name in the industry for over a decade. We are dedicated to providing top-quality windows and doors to homeowners, ensuring their safety, energy efficiency, and overall satisfaction. Our commitment to excellence has earned us a reputation for outstanding customer service and superior products.

Job Description:

As an Appointment Setter/Call Center Representative, you will play a crucial role in our customer acquisition process. Your primary responsibility will be engaging with potential customers over the phone to set appointments for in-home consultations. You will be the first point of contact for potential clients, and your exceptional communication and persuasion skills will help them understand the benefits of choosing Statewide Windows & Doors.​

Responsibilities

• Outbound Calling: Contact potential customers provided through leads and databases to introduce them to our products and services.
• Appointment Setting: Schedule appointments for in-home consultations with interested homeowners.
• Customer Engagement: Effectively communicate the features and benefits of our windows and doors, addressing any inquiries or concerns.
• Data Entry: Update and maintain accurate records of all calls and appointments in our CRM system.
• Goal-Driven: Meet and exceed weekly and monthly appointment setting targets.

Experience Requirements

• Experience in Sales or Call Center Environments is a plus!

Qualifications

• Previous experience in appointment setting, telemarketing, or call center environments is a plus, but not mandatory.
• Exceptional communication skills and a friendly, persuasive demeanor.
• Strong ability to engage and connect with potential customers over the phone.
• Excellent organizational and time management skills.
• Basic computer skills and experience with CRM software is advantageous.

Benefits

• Competitive hourly pay, plus attractive commission and bonus structure.
• Comprehensive training and ongoing support to ensure your success.
• Friendly and supportive work environment with growth opportunities.
• Flexible work hours to accommodate personal schedules.
• Opportunity to be part of a reputable and established company in the industry.
• Health/dental/vision coverage.
• Paid Holidays

Salary (in USD)

$50000 to 75000 Per Year